Because we know how important your package is, we guarantee we’ll deliver your Special Delivery™ 9.00am item before 9.00am the next working day or we’ll refund your money.

This guarantee does not apply if:

• We were unable to deliver the item because there was no-one to sign for your item
• The delivery address is in an area of the UK where we do not guarantee next day delivery
• We do not guarantee the delivery time for items to an address for which a person has paid for our redirection services. The item will be forwarded to the new address using Special Delivery but the money back guarantee does not apply.

You can use Special Delivery™ 9.00am to send items weighing up to 2kg. If your item is over 2kg, try using Special Delivery™ Next Day  instead.

The maximum dimensions of a rectangular item are 610mm x 460mm x 460mm, and the maximum length of a rolled item is 900mm.

If you’re sending rolled items please also note that the length plus twice the diameter of your item must not exceed 1040mm.

Use Special Delivery 9.00 am and we'll guarantee delivery by 9.00 am next working day across the UK*, including N Ireland and Jersey. Some places take longer to deliver to, but we still guarantee delivery within three working days by 5.30 pm

Find out more about where we deliver.

When you use Special Delivery™ 9.00am you can claim compensation up to £50 or the value of the item, whichever is the lower. If the item is more valuable you can buy additional compensation cover up for up to £2,500.

For items posted before 9th January 2012 compensation for loss or damage must be claimed in writing within 12 months of posting, you should include your proof of purchase receipt and evidence of the item’s value. For items posted on or after 9th January 2012, compensation for loss or damage must be claimed within 80 days of posting.

You can claim a fee refund for late delivery of your item in writing. You must do so within 14 days of posting. Remember to include your proof of purchase receipt.

Sometimes the damage, delay or loss of an item can lead to greater loss than the market value of the item itself.  Delayed legal documents or damaged photographic transparencies are two examples. If you are sending such an item, you can opt for Consequential Loss cover which will entitle you to extra compensation should something go wrong.

You can apply for consequential loss compensation if you're using Special Delivery™ for any UK destination, except the Channel Islands, Isle of Man or HM Forces addresses.

Just ask for consequential loss when you send your item by Special Delivery™ 9.00am. Compensation claims can be made through our Customer Services within 14 days of posting. You’ll need to include the receipt for purchase in order to file the claim.

If you post over 400,000 items a year from a single site you can now use Special Delivery™ Late Access (LAT). Late Access lets you post a proportion of your items after the standard last post for that area for an extra cost.  

Please contact your account handler for more details and to discuss whether you are eligible for this service.

Terms and Conditions for Royal Mail Special Delivery™ 9.00am and Royal Mail Special Delivery™ Next Day.

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