Terms and Conditions
| On 9th January 2012 we made a number of changes to our terms and conditions to reflect the reality of today's postal market. The changes help bring Royal Mail's terms and conditions more in line with other delivery companies. Please see: Changes to Royal Mail terms and conditions: Compensation and delivery for further information. |
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All Royal Mail products and services are subject to terms and conditions, most of which are available for you to view online.
The Royal Mail general terms and conditions cover the following products. Just click on any of the links.
General terms and conditions - Jan 2012
Account Terms - PDF 76KB
Postage Paid Impression (PPI) Licence
Bulk Mail specific terms - PDF 92KB
- Advertising Mail
- Advertising Mail Light
- ASTLL (Automated Standard Tariff Large Letter) ®
- Big Book™
- Cleanmail®
- Cleanmail® Advance
- Cleanmail® Plus
- Mailsort® 70
- Mailsort® 120
- Mailsort® 1400
- Mailmedia®
- Presstream®
- Presstream® Premium
- Presstream® Walksort
- Royal Mail Heavyweight™
- Sustainable Mail
- Walksort®
Packet specific terms - PDF 84KB
Specific terms for International Contract Service
- International Tracked and Secure services (Contract Airsure and Contract Signed For)
- International Mixed Mail
- International Letters
- International Flats
- International Packets
- International Destination Sort including M-bags
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Other services covered by the General terms & conditions;
- Early Collect™
- Early Extraction™
- Pre Sorted Delivery
- Royal Mail Tracked™
- Special Delivery™
Other Royal Mail products or services terms and conditions
Click on any of the links below for further information on the products. You will find the terms and conditions in the ‘Details’ tab. None of these products are covered by the Royal Mail general terms and conditions.
- Door to Door
- International Stamped Response
- Mail Collect
- Mailshotsonline – go to Registration then Terms and Conditions
- Mails Verification On Site (PDF, 50KB)
- Responsivate™ - go to “Find out how Responsivate can help your mail packs”
- Clear Prospects™
- Safebox™
- Smilers® – go to “Download the Smilers® order form”
- Sameday
- Smartstamp® – got to “Read the money back guarantee terms and conditions”
- Timed Delivery
- Royal Mail online services terms and conditions
- Royal Mail Despatch Manager Online
- Addresses and Petitions to the Sovereign and to Parliament
- Callers Service
- Customer Collections including Single Collections
- Diversion
- Floor Fees
- Forwarding
- Keepsafe™
- Business Keepsafe™
- Local Collect Social
- Local Collect Business
- PO Box®
- Poste Restante
- Private Post Box
- Private Roadside Letter Box
- Response Services including Admail
- Redirection
- Selectapost™
This change supports our objective to simplify our product and service range for our customers.
Non-contract products and services
Some Royal Mail services have their charges, terms and conditions detailed under ‘Schemes.’ These schemes are made under statute, which means that it is not necessary for our customers to have a contract with us when they use any of the services included in these schemes. There are five Schemes made and published under the Postal Services Act 2000, which cover the following products:
- Standard Service Parcels
- Franking
Other relevant information
Royal Mail’s Privacy Policy
Terms & conditions for royalmail.com website access
Terms & conditions for Tailor Made Incentives
Terms & conditions for Sales Promotions
Terms & conditions for Condition 9 access agreements
Royal Mail’s Credit Policy
Terms and conditions on using Trays for Mailsort 2 120 Letter Format items
Online Business Account Terms and Conditions - PDF 71KB
